Previous incidents

We are currently experiencing a visual issue affecting the dashboard. Some UI elements, including colors and buttons, may not be displayed correctly.

Our team is actively working to resolve the issue as quickly as possible. We will provide an update as soon as the issue has been resolved.

Thank you for your patience and understanding.

Between approximately 12:57 and 13:52 (GMT+3) our platform experienced delays in processing incoming events and an elevated rate of API call failures.

During this window, events that were successfully sent to Solitics were received and retained, but processed with a delay of up to ~50 minutes at peak — as a result, triggered promotions, journeys, and real-time messages may have been sent later than expected.

No data was lost , all received events were queued and have since been fully proc...

Issue Resolved

The issue has been fully resolved, and events are now being processed normally.

All delayed events have been handled, and the Events page in the dashboard is updating as expected.

Thank you for your patience and understanding.

The issue has been fully resolved, and event processing via both the API and SDK has returned to normal operation.

Thank you for your patience and understanding.

Resolved: The issue has been fixed, and segment synchronization is now functioning normally.

The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly.

Thank you for your patience and understanding.

The system has now started processing events again.

Event processing is expected to be completed over the next few hours.

Thank you for your patience and understanding.