Previous incidents
Event Processing Delay
Resolved Jun 16, 2026 at 1:02pm UTC
Issue Resolved
The issue has been fully resolved, and events are now being processed normally.
All delayed events have been handled, and the Events page in the dashboard is updating as expected.
Thank you for your patience and understanding.
1 previous update
API & SDK Event Delivery Issues
Resolved Jun 14, 2026 at 8:49am UTC
The issue has been fully resolved, and event processing via both the API and SDK has returned to normal operation.
Thank you for your patience and understanding.
1 previous update
Investigating Segment Synchronization Issue
Resolved Jun 4, 2026 at 11:45am UTC
Resolved: The issue has been fixed, and segment synchronization is now functioning normally.
The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly.
Thank you for your patience and understanding.
1 previous update
No Events Being Processed
Resolved Jun 3, 2026 at 8:24pm UTC
The system has now started processing events again.
Event processing is expected to be completed over the next few hours.
Thank you for your patience and understanding.
6 previous updates
Issue Affecting Pop-Ups and Widgets
Resolved May 19, 2026 at 9:35am UTC
The issue has now been resolved, and all pop-ups and widgets are fully operational again.
1 previous update
Events consumption from Queues and ETLs are impaired
Resolved May 14, 2026 at 7:43pm UTC
We’re happy to announce that the issue has been resolved, and ETL and queue consumption are now back to normal.
1 previous update
Scheduled UI Update – Dashboard Improvement
Resolved Apr 20, 2026 at 7:19am UTC
We will be deploying a new version of our dashboard UI to enhance usability and overall experience.
Release time: April 20 at 10:30 (GMT+3)
There is no expected impact on services — all APIs, campaigns, and system functionality will continue to operate as usual during the deployment.
Dashboard Login Issue
Resolved Apr 12, 2026 at 12:42pm UTC
The issue affecting access to the dashboard has now been resolved. All services are back to normal.
1 previous update
Unusual error rate from api
Resolved Apr 8, 2026 at 3:47pm UTC
Incident Summary
We identified a temporary issue affecting one of our API endpoints, which caused some requests to return 5XX errors.
Timeline
Start time: April 8, 17:50 (GMT+3)
Duration: ~15 minutes
Impact
A subset of API requests may have failed during this period.
Resolution
The issue has been resolved, and the service is operating normally.