Previous incidents
Promotions that were created and released today were not sent
Resolved Sep 26 at 02:25pm UTC
Hi,
The issue was resolved. Any promotion that was finished prior to issue solving time wasn't sent and couldn't be recovered. Any promotion that is still active will send it's message as should, but with a natural delay (due to the issue).
Thanks for your patience.
1 previous update
Email messages from SendGrid provider are failing
Resolved Sep 16 at 08:05am UTC
The message-sending issue for SendGrid has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team
1 previous update
Pop-ups are not showing
Resolved Aug 22 at 08:50am UTC
Hi,
We have identified the root cause of the issue and now Pop-Ups are shown properly. Thanks for the patience and apologize for any inconvenience.
1 previous update
Maintenance to the system
Resolved Jul 28 at 07:03am UTC
The maintenance is now completed!
We appreciate your patience and understanding while our team worked on the system. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team.
1 previous update
Popup messages are not sent
Resolved Jul 25 at 09:06am UTC
The popup messaging issue has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team.
1 previous update
Delay in processing new and update members
Resolved Jul 06 at 11:22am UTC
The delay issue has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team
2 previous updates