Previous incidents
pop-up doesn't work as excepted
Resolved Jun 24 at 03:57pm UTC
Issue was resolved. Pop-ups are now working as expected.
Thanks for the patience on this one.
1 previous update
Delay in the creation of messages of segment based promotions
Resolved Apr 12 at 05:17pm UTC
The creation of messages issue has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team
1 previous update
Issue with popup serving
Resolved Apr 11 at 05:05pm UTC
We have encountered an Issue related to popup serving between 12:55 UTC, and
15:55 UTC.
The issue has been resolved.
Delay in scheduled journey with ‘wait’ trigger
Resolved Apr 09 at 07:10pm UTC
The message-sending delays issue has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team
1 previous update
Delay in scheduled journey after 'wait' trigger
Resolved Apr 02 at 02:06pm UTC
Our team has identified a delay on the scheduled journey after 'wait' trigger.
The delay of 1 hour
Our team is working on the fix.
We will provide another update within an hour or as soon as more information becomes available.
Update - The issue was resolved at 19:30 IL time.