Previous incidents

Our team identified on 28/03/2024 at 20:30 IL time that the API is not receiving data and users can not login to Solitics Dashboard.
The issue was resolved at 21:00 IL time and the system is working as expected.

Our team has found that on Wednesday 20.03.2024 our automatic process of scale-up in the system was not working properly due to a Mongo bug.
After the scale-up was recovered, messages started to be sent.

Our team identified a delay in communication messages for all promotions and journeys.
The current effect of it is a delay of 1-2 hours in sending messages to members.
Our tech team has promptly recognized the issue is now resolved.
We are adding more monitoring and working on improving our infrastructure.

Our team identified a delay of outgoing messages for all promotions based on segment.
Trigger-based promotions/journeys are working as expected.
Our tech team has promptly recognized and working on resolving this issue with top priority.
Issue is resolved now and system is working as expected