Previous incidents

We are currently experiencing issues with sending campaign based on segments. Our engineering team is actively investigating the problem and working on a resolution. We apologize for the inconvenience and appreciate your understanding.

The platform is now fully available.
We are sorry about the inconvenience.

Hi,

We have identified the issue and it is now fixed. All the impacted Segments should be synced in the next hour.

Thanks for your patience on this one.

Hi,

We had an issue with triggers processing that may have resulted triggered promotion to be sent with up to 20 minutes delay.

This is now fixed.

Thanks for your patience.

Hi All,

We have resolved the issue and now the Dashboard is available.

Please let us know if you encounter any issue.

Please be advised:
The system is back online.
Data is streaming and up to date.
All trigger-based campaigns are functioning as expected, including those with target groups in segments.
Segment-based campaigns (on release) are currently delayed and will be restored within the next couple of hours.
Thank you for your patience and understanding.