Previous incidents
AI Chatbot Downtime
Resolved Jul 30, 2026 at 9:30am UTC
Resolved – AI Chatbot Service
11:00 GMT+3
The issue affecting our AI Chatbot service has been resolved.
Issue Summary: An upstream protocol change caused a compatibility issue with our chatbot tools, preventing responses from being generated.
Resolution: We deployed a compatibility fix and successfully restored the service. The AI Chatbot is now operating normally.
We appreciate your patience.
1 previous update
Reverse Integration Service Disruption
Resolved Jul 29, 2026 at 3:22pm UTC
The issue has been resolved, and the service is now operating as expected.
Thank you for your understanding
1 previous update
Dashboard Display Issue
Resolved Jul 28, 2026 at 12:12pm UTC
Issue Resolved
Root Cause: A third-party library update caused a display issue in the platform's UI.
Resolution: The issue has been fixed. This was a visual issue only and did not affect platform functionality or data.
Thank you for your understanding
1 previous update
Delayed event processing and elevated API error rates
Resolved Jul 24, 2026 at 11:00pm UTC
Between approximately 12:57 and 13:52 (GMT+3) our platform experienced delays in processing incoming events and an elevated rate of API call failures.
During this window, events that were successfully sent to Solitics were received and retained, but processed with a delay of up to ~50 minutes at peak — as a result, triggered promotions, journeys, and real-time messages may have been sent later than expected.
No data was lost , all received events were queued and have since been fully proc...