Previous incidents

Hi all,

We have identified the root cause of the issue and now Subscriber trigger based Promotions should not be delayed.

Thanks for your patience on this one.

We are currently experiencing issues with sending campaign based on segments. Our engineering team is actively investigating the problem and working on a resolution. We apologize for the inconvenience and appreciate your understanding.

The platform is now fully available.
We are sorry about the inconvenience.

Hi,

We have identified the issue and it is now fixed. All the impacted Segments should be synced in the next hour.

Thanks for your patience on this one.

Hi,

We had an issue with triggers processing that may have resulted triggered promotion to be sent with up to 20 minutes delay.

This is now fixed.

Thanks for your patience.