Previous incidents

The creation of messages issue has been successfully resolved!

We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team

We have encountered an Issue related to popup serving between 12:55 UTC, and
15:55 UTC.
The issue has been resolved.

The message-sending delays issue has been successfully resolved!
We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team

Our team has identified a delay on the scheduled journey after 'wait' trigger.
The delay of 1 hour
Our team is working on the fix.
We will provide another update within an hour or as soon as more information becomes available.
Update - The issue was resolved at 19:30 IL time.

Our team identified on 28/03/2024 at 20:30 IL time that the API is not receiving data and users can not login to Solitics Dashboard.
The issue was resolved at 21:00 IL time and the system is working as expected.

Our team has found that on Wednesday 20.03.2024 our automatic process of scale-up in the system was not working properly due to a Mongo bug.
After the scale-up was recovered, messages started to be sent.

Our team identified a delay in communication messages for all promotions and journeys.
The current effect of it is a delay of 1-2 hours in sending messages to members.
Our tech team has promptly recognized the issue is now resolved.
We are adding more monitoring and working on improving our infrastructure.