Previous incidents
Popup and Widget issue
Resolved Oct 31 at 10:51am UTC
Dear Customers,
We have identified the issue and Popups and Widgets are up again.
Thanks for the patience on this one.
Best
Issues with Web SDK events
Resolved Oct 30 at 03:25pm UTC
Dear customers,
The issue is now resolved. You should not experience any issues with the mentioned topic.
Thanks for the patience.
Best,
Solitics Team
1 previous update
Issue With WebSocket Service
Resolved Oct 28 at 03:09pm UTC
Dear customers,
We have identified the issue and now messages should be sent without any issues.
Thanks for the patience and thanks for using Solitics.
All the best,
1 previous update
Campaign Message Sending Delays
Resolved Oct 27 at 03:37pm UTC
The issue has been fully resolved.
Thank you for your patience and understanding.
2 previous updates
Transaction Reporting Delay
Resolved Oct 22 at 06:11pm UTC
The reporting issue has been successfully resolved, and all reports are now fully updated.
Thank you for your patience and understanding.
Slowness with new segments sync
Resolved Sep 29 at 11:29pm UTC
We are happy to inform you that the issue that caused latency in segment synchronization has been resolved, and campaigns linked with newly created segments are functioning properly.
1 previous update
Events are being received with delay
Resolved Sep 29 at 05:24pm UTC
Issue now resolved, campaigns and promotions are released as expected
1 previous update