Our team identified a situation where messages were held in a sending state due to specific conditions: when a timing-policy was set on the campaign, the "When off-schedule, reschedule to next available timeframe" option was activated, and a trigger arrived outside the enabled time policy.
Another case that could cause these delays, is when a user passes the max number of daily messages, and the journey is set on "On communication block: RESCHEDULE".

This issue resulted in delays of 1-4 days for various campaigns over the past four days.

Our tech team has promptly recognized and resolved this issue.

It's important to note that the impact of this issue did not affect the majority of campaigns or journeys.

We apologize for any inconvenience caused and want to assure you that we are continuously enhancing our platform.

For additional details regarding a specific campaign or campaigns, please reach out to our support team./