Incidents reported on status page for Solitics https://status.solitics.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b2b3079f6910910f6f5645a72443d380.png https://status.solitics.com/ en https://status.solitics.com/incident/611603 Mon, 30 Jun 2025 10:59:00 -0000 https://status.solitics.com/incident/611603#3027e079b976bbbc8c59c45d9dd0fdb8573cf08667fc62c132b4ccf78f2c3524 Hi, We have resolved the issue and now you should not experience any slowness on our system. Should you experience such an issue, kindly feel free to reach our Technical Support Team. Thanks, https://status.solitics.com/incident/611603 Mon, 30 Jun 2025 08:33:00 -0000 https://status.solitics.com/incident/611603#5ec616088c5f1c6dc1666cd4724cc19bc06b501193990af62b6fe97e658c24c4 Dear users, Currently users may experience slow loading times while using our Dashboard. Please note that the impact is only from UI side. We are rapidly working on resolving this one. We will update once this is resolved. Thanks for your patience, Solitics https://status.solitics.com/incident/605654 Thu, 19 Jun 2025 08:56:00 -0000 https://status.solitics.com/incident/605654#42bded4a9ed2a7a871d7a34c611b2f6b7a0dbb6b1128676ddb93a979c422c0ef Dear Customers, On Sunday June 22nd, between 10:00-11:00 AM GMT +3 (Israel Time, 7:00-8:00 AM UTC) we will be upgrading our DB servers on our side. ETA - 10 minutes. NOTE: This may result in a short delay (10 minutes max) on sending communications at these times. https://status.solitics.com/incident/605654 Thu, 19 Jun 2025 08:56:00 -0000 https://status.solitics.com/incident/605654#42bded4a9ed2a7a871d7a34c611b2f6b7a0dbb6b1128676ddb93a979c422c0ef Dear Customers, On Sunday June 22nd, between 10:00-11:00 AM GMT +3 (Israel Time, 7:00-8:00 AM UTC) we will be upgrading our DB servers on our side. ETA - 10 minutes. NOTE: This may result in a short delay (10 minutes max) on sending communications at these times. https://status.solitics.com/incident/576659 Fri, 23 May 2025 08:09:00 -0000 https://status.solitics.com/incident/576659#2db320640d5392311ae14b7039929cba787e104cfdcef249f92c5a2105adebc1 Issue has resolved. All Transaction data and related segments/reports are up to date. Thanks for the patience. https://status.solitics.com/incident/576659 Fri, 23 May 2025 08:09:00 -0000 https://status.solitics.com/incident/576659#2db320640d5392311ae14b7039929cba787e104cfdcef249f92c5a2105adebc1 Issue has resolved. All Transaction data and related segments/reports are up to date. Thanks for the patience. https://status.solitics.com/ Wed, 21 May 2025 00:47:27 +0000 https://status.solitics.com/#e12480eb773b506ae678dcddd84ea186cbcc9ddd2bd2318d8b2b047d5bfa830b REST API recovered https://status.solitics.com/ Wed, 21 May 2025 00:34:15 +0000 https://status.solitics.com/#e12480eb773b506ae678dcddd84ea186cbcc9ddd2bd2318d8b2b047d5bfa830b REST API went down https://status.solitics.com/ Sun, 18 May 2025 09:42:32 +0000 https://status.solitics.com/#4af3439d7edb853455adc5a4e3d5ce8b178eb9696817e4094a8d1027742b044d REST API recovered https://status.solitics.com/ Sun, 18 May 2025 09:18:33 +0000 https://status.solitics.com/#4af3439d7edb853455adc5a4e3d5ce8b178eb9696817e4094a8d1027742b044d REST API went down https://status.solitics.com/incident/525838 Mon, 10 Mar 2025 17:15:00 -0000 https://status.solitics.com/incident/525838#fec29636ab7b348ff624a7cd66cb48011ccde7046d24f3f7e2b609d655005046 Issue was solved. Building emails and pop-ups are available again. https://status.solitics.com/incident/525838 Mon, 10 Mar 2025 16:20:00 -0000 https://status.solitics.com/incident/525838#a3a19ece0d8c1f38f679fff82fcff6e7e4eaab629dfc09c63e0a2f40eb3267fa Hi, In the last few hours our E-Mail and PopUp builder are not available intermittently. The root cause is within our Third Party App that is being used with the builders and their team are now working on fixing the issue. We'll update once it will be fully available again. Thanks for your patience https://status.solitics.com/incident/491541 Mon, 06 Jan 2025 19:38:00 -0000 https://status.solitics.com/incident/491541#32dcaee5ac46189d5d72b4994895c272992ceb5572c2dd7048dfa18956af3721 Hi all, We have identified the root cause of the issue and now Subscriber trigger based Promotions should not be delayed. Thanks for your patience on this one. https://status.solitics.com/incident/491541 Mon, 06 Jan 2025 17:07:00 -0000 https://status.solitics.com/incident/491541#3ad9d6d52ab25596c97bb17c9fc5abb112ab96c27af0a8d9b3e24e37d28beb21 Hi all, In the last hours Subscriber triggered based Journeys are delayed for 2 hours. Thanks for your patience on this one. https://status.solitics.com/incident/488574 Mon, 30 Dec 2024 15:16:00 -0000 https://status.solitics.com/incident/488574#23b2da451c751df6972fded74d4696c845697820a2789cb87b9a1d9f83c4a467 We are currently experiencing issues with sending campaign based on segments. Our engineering team is actively investigating the problem and working on a resolution. We apologize for the inconvenience and appreciate your understanding. The platform is now fully available. We are sorry about the inconvenience. https://status.solitics.com/incident/488574 Mon, 30 Dec 2024 15:16:00 -0000 https://status.solitics.com/incident/488574#23b2da451c751df6972fded74d4696c845697820a2789cb87b9a1d9f83c4a467 We are currently experiencing issues with sending campaign based on segments. Our engineering team is actively investigating the problem and working on a resolution. We apologize for the inconvenience and appreciate your understanding. The platform is now fully available. We are sorry about the inconvenience. https://status.solitics.com/incident/488574 Mon, 30 Dec 2024 15:16:00 -0000 https://status.solitics.com/incident/488574#23b2da451c751df6972fded74d4696c845697820a2789cb87b9a1d9f83c4a467 We are currently experiencing issues with sending campaign based on segments. Our engineering team is actively investigating the problem and working on a resolution. We apologize for the inconvenience and appreciate your understanding. The platform is now fully available. We are sorry about the inconvenience. https://status.solitics.com/incident/486320 Tue, 24 Dec 2024 09:22:00 -0000 https://status.solitics.com/incident/486320#4477f2df2471768f06f2013227977b2c4d9aa67993e3e6b417c79a0fffaf285a Hi, We have identified the issue and it is now fixed. All the impacted Segments should be synced in the next hour. Thanks for your patience on this one. https://status.solitics.com/incident/486320 Tue, 24 Dec 2024 08:43:00 -0000 https://status.solitics.com/incident/486320#8d983f18f4448abf8a3e688b0c048705f6476ea5d13bcf2cf43928465d591fa4 Hi, Since 8AM Israel Time, there are Segments which are not synced. There might be an impact on some active promotions. We will update regards. Thanks. https://status.solitics.com/incident/485944 Mon, 23 Dec 2024 10:19:00 -0000 https://status.solitics.com/incident/485944#19dc370a0bbc907fe34983e285c106e20ae4f7ed54d499eac3683d6446c71d78 Hi, We had an issue with triggers processing that may have resulted triggered promotion to be sent with up to 20 minutes delay. This is now fixed. Thanks for your patience. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 08:00:00 -0000 https://status.solitics.com/incident/448608#f336081ee3df438c52f207073847a0c5ff538a8eea9dc947c5aa33416d252a8c Hi All, We have resolved the issue and now the Dashboard is available. Please let us know if you encounter any issue. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 08:00:00 -0000 https://status.solitics.com/incident/448608#f336081ee3df438c52f207073847a0c5ff538a8eea9dc947c5aa33416d252a8c Hi All, We have resolved the issue and now the Dashboard is available. Please let us know if you encounter any issue. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 08:00:00 -0000 https://status.solitics.com/incident/448608#f336081ee3df438c52f207073847a0c5ff538a8eea9dc947c5aa33416d252a8c Hi All, We have resolved the issue and now the Dashboard is available. Please let us know if you encounter any issue. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 07:52:00 -0000 https://status.solitics.com/incident/448608#83fdef8e8d4819e214c3af1760ce6544943a4ab70779e6db481039121dc9bb9c Hi all, This is to update that our Dashboard is currently unavailable and cannot be logged in to. We are rapidly working on fixing this issue and we will update here. Apologize for the inconvenience. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 07:52:00 -0000 https://status.solitics.com/incident/448608#83fdef8e8d4819e214c3af1760ce6544943a4ab70779e6db481039121dc9bb9c Hi all, This is to update that our Dashboard is currently unavailable and cannot be logged in to. We are rapidly working on fixing this issue and we will update here. Apologize for the inconvenience. https://status.solitics.com/incident/448608 Tue, 22 Oct 2024 07:52:00 -0000 https://status.solitics.com/incident/448608#83fdef8e8d4819e214c3af1760ce6544943a4ab70779e6db481039121dc9bb9c Hi all, This is to update that our Dashboard is currently unavailable and cannot be logged in to. We are rapidly working on fixing this issue and we will update here. Apologize for the inconvenience. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 20:01:00 -0000 https://status.solitics.com/incident/444887#71a06131e625e83cd9ceb2562f7ed8a037a7117248bcb0ef1eb3a7e455bad393 Please be advised: The system is back online. Data is streaming and up to date. All trigger-based campaigns are functioning as expected, including those with target groups in segments. Segment-based campaigns (on release) are currently delayed and will be restored within the next couple of hours. Thank you for your patience and understanding. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 20:01:00 -0000 https://status.solitics.com/incident/444887#71a06131e625e83cd9ceb2562f7ed8a037a7117248bcb0ef1eb3a7e455bad393 Please be advised: The system is back online. Data is streaming and up to date. All trigger-based campaigns are functioning as expected, including those with target groups in segments. Segment-based campaigns (on release) are currently delayed and will be restored within the next couple of hours. Thank you for your patience and understanding. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 20:01:00 -0000 https://status.solitics.com/incident/444887#71a06131e625e83cd9ceb2562f7ed8a037a7117248bcb0ef1eb3a7e455bad393 Please be advised: The system is back online. Data is streaming and up to date. All trigger-based campaigns are functioning as expected, including those with target groups in segments. Segment-based campaigns (on release) are currently delayed and will be restored within the next couple of hours. Thank you for your patience and understanding. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 17:06:00 -0000 https://status.solitics.com/incident/444887#64adbd2699b3cdcd63ffc0ff1dba426cbabc03709273b24313d85c86c03316b5 Hi, Thanks for the patience. Data starts to be updated, and promotions that are segment based are now working. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 17:06:00 -0000 https://status.solitics.com/incident/444887#64adbd2699b3cdcd63ffc0ff1dba426cbabc03709273b24313d85c86c03316b5 Hi, Thanks for the patience. Data starts to be updated, and promotions that are segment based are now working. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 17:06:00 -0000 https://status.solitics.com/incident/444887#64adbd2699b3cdcd63ffc0ff1dba426cbabc03709273b24313d85c86c03316b5 Hi, Thanks for the patience. Data starts to be updated, and promotions that are segment based are now working. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 13:49:00 -0000 https://status.solitics.com/incident/444887#b0856bf50cb385b08d3b00bbd6664ac3ffbe106feff225c094961a4a9d85e5cf We are still working on resolving the issue. We will update regards ASAP. Thanks for the patience. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 13:49:00 -0000 https://status.solitics.com/incident/444887#b0856bf50cb385b08d3b00bbd6664ac3ffbe106feff225c094961a4a9d85e5cf We are still working on resolving the issue. We will update regards ASAP. Thanks for the patience. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 13:49:00 -0000 https://status.solitics.com/incident/444887#b0856bf50cb385b08d3b00bbd6664ac3ffbe106feff225c094961a4a9d85e5cf We are still working on resolving the issue. We will update regards ASAP. Thanks for the patience. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 11:24:00 -0000 https://status.solitics.com/incident/444887#e5865e0346bc3ba271a6d650b7c75358fac6d296adaff6afa1ddaa2702becd1f We want to inform you that our platform is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore full functionality as quickly as possible. We understand the importance of the platform to your business and sincerely apologize for any inconvenience this may cause. We will keep you updated with progress and notify you as soon as the service is back online. Thank you for your patience and understanding. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 11:24:00 -0000 https://status.solitics.com/incident/444887#e5865e0346bc3ba271a6d650b7c75358fac6d296adaff6afa1ddaa2702becd1f We want to inform you that our platform is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore full functionality as quickly as possible. We understand the importance of the platform to your business and sincerely apologize for any inconvenience this may cause. We will keep you updated with progress and notify you as soon as the service is back online. Thank you for your patience and understanding. https://status.solitics.com/incident/444887 Tue, 15 Oct 2024 11:24:00 -0000 https://status.solitics.com/incident/444887#e5865e0346bc3ba271a6d650b7c75358fac6d296adaff6afa1ddaa2702becd1f We want to inform you that our platform is currently experiencing an unexpected outage. Our team is actively working to resolve the issue and restore full functionality as quickly as possible. We understand the importance of the platform to your business and sincerely apologize for any inconvenience this may cause. We will keep you updated with progress and notify you as soon as the service is back online. Thank you for your patience and understanding. https://status.solitics.com/incident/435164 Thu, 26 Sep 2024 14:25:00 -0000 https://status.solitics.com/incident/435164#cb956df1ee1fcb08e51edbb718d02f4b5548482eb60e08e29d760bc2b5031cb0 Hi, The issue was resolved. Any promotion that was finished prior to issue solving time wasn't sent and couldn't be recovered. Any promotion that is still active will send it's message as should, but with a natural delay (due to the issue). Thanks for your patience. https://status.solitics.com/incident/435164 Thu, 26 Sep 2024 13:21:00 -0000 https://status.solitics.com/incident/435164#43f7a3adcca2eeb449b70feec0e45aab809713f52d1e9ec5cd2019d3aa172772 Hi, The issue was resolved. Any promotion that was finished prior to issue solving time wasn't sent and couldn't be recovered. Any promotion that is still active will send it's message as should, but with a natural delay (due to the issue). Thanks for your patience. https://status.solitics.com/incident/429800 Mon, 16 Sep 2024 08:05:00 -0000 https://status.solitics.com/incident/429800#e4af617cf05c48537089a8e5a51d9ad090a074d3fa77c02017cf44d525026fb7 The message-sending issue for SendGrid has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team https://status.solitics.com/incident/429800 Mon, 16 Sep 2024 07:04:00 -0000 https://status.solitics.com/incident/429800#a1d2633fb7ae32aa2a74a33fe5d90d1ce2a20b24e671e2faa2f2fc4eae5c6c7c We are currently experiencing an issue with sending email messages with the SendGrid provider. Our team is actively working to resolve this issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress towards a resolution https://status.solitics.com/incident/417492 Thu, 22 Aug 2024 08:50:00 -0000 https://status.solitics.com/incident/417492#d74d2d5b49521bbd813bc0d49c281226737817737a94ffa9e5669d0ca05e50aa Hi, We have identified the root cause of the issue and now Pop-Ups are shown properly. Thanks for the patience and apologize for any inconvenience. https://status.solitics.com/incident/417492 Thu, 22 Aug 2024 08:20:00 -0000 https://status.solitics.com/incident/417492#1c8e3b1d176a7d26888f6bd4d6c9a59136fb85edc7863309226a08fe9ffb9fb2 Hi, Due to a temporary issue pop-ups are not showing. We are now working on resolving it. This should be fixed within an hour or less. Keep being updating via this page. https://status.solitics.com/incident/404952 Sun, 28 Jul 2024 07:03:00 -0000 https://status.solitics.com/incident/404952#91e7f86b3a8407187992ed75685abf2c04531264f487a50d8450ebe7310cdc34 The maintenance is now completed! We appreciate your patience and understanding while our team worked on the system. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. https://status.solitics.com/incident/404952 Sun, 28 Jul 2024 04:54:00 -0000 https://status.solitics.com/incident/404952#de78d03c8ff74bd32b23ec1085c1d65d3f78dbf22c75f7256fff0dc82346d7b9 We are currently doing maintenance to the system which is causing messages not to be sent. Our team is actively working on it and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress until the maintenance is completed. https://status.solitics.com/incident/403459 Thu, 25 Jul 2024 09:06:00 -0000 https://status.solitics.com/incident/403459#4c01056b15404f94fd72907a555411abe67d40c39c53162fa1ef1c5b0afe380a The popup messaging issue has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. https://status.solitics.com/incident/403459 Thu, 25 Jul 2024 08:49:00 -0000 https://status.solitics.com/incident/403459#44155b4b31524f8f8692675ec84d3207a9d3d23d32e382f4b013a31a5eb32391 We are currently experiencing issues with sending popup messages. Our team is actively working to resolve this issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress towards a resolution https://status.solitics.com/incident/394349 Sat, 06 Jul 2024 11:22:00 -0000 https://status.solitics.com/incident/394349#c8b1d781b9de33a8bb25880bbd0fdd7f1c44f012136876c6fa166c1026e3ebf2 The delay issue has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team https://status.solitics.com/incident/394349 Sat, 06 Jul 2024 10:05:00 -0000 https://status.solitics.com/incident/394349#8e7018983775799377f8539a4dcf5cf680cb8f065dafa4e32e07ddd09f34c17a We would like to update the team is still working on resolving the issue. The processing rate has increased. We will continue to update on the progress. https://status.solitics.com/incident/394349 Sat, 06 Jul 2024 06:37:00 -0000 https://status.solitics.com/incident/394349#e9da56b67546b19cfc5be6cabedeedb7b041e5def76d675891b2894000f66155 We are currently experiencing delays in processing new and update members. The issue started at 3:30 IL time. Our team is actively working to resolve this issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress towards a resolution https://status.solitics.com/incident/388722 Mon, 24 Jun 2024 15:57:00 -0000 https://status.solitics.com/incident/388722#40c3a86019035cc84dc0139075b7e80558835c914699747692fc12025d0f53dc Issue was resolved. Pop-ups are now working as expected. Thanks for the patience on this one. https://status.solitics.com/incident/388722 Mon, 24 Jun 2024 15:12:00 -0000 https://status.solitics.com/incident/388722#26023c86ce89f3cb7dd031f49b48beaeebc73209c90589e7d255b3fc18a21f8d We have noticed that from Sunday at 18:15 GMT+3, in some cases, the WebSocket is not open and hence the pop-up doesn't work as expected. We are working on fixing the issue. We will update soon. We apologize for any inconvenience this may have caused and we appreciate your understanding. https://status.solitics.com/incident/354617 Fri, 12 Apr 2024 17:17:00 -0000 https://status.solitics.com/incident/354617#c4d25e41a022231bf219d19fd8129873930afafe39b202a6c1c9102227fa6b01 The creation of messages issue has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team https://status.solitics.com/incident/354617 Fri, 12 Apr 2024 15:00:00 -0000 https://status.solitics.com/incident/354617#abbe482ee2f1bb77b38712f0ce9ca48e0b9778f6f1559a66ea335be03ba8837c We have recognized a delay in the creation of messages of segment-based promotions. The team is actively working on resolving the issue. https://status.solitics.com/incident/354461 Thu, 11 Apr 2024 17:05:00 -0000 https://status.solitics.com/incident/354461#d6887ddd7df4b0c3a57e725863dd43301326cae3f698493f9fe012a8b2f6464f We have encountered an Issue related to popup serving between 12:55 UTC, and 15:55 UTC. The issue has been resolved. https://status.solitics.com/incident/354461 Thu, 11 Apr 2024 17:05:00 -0000 https://status.solitics.com/incident/354461#d6887ddd7df4b0c3a57e725863dd43301326cae3f698493f9fe012a8b2f6464f We have encountered an Issue related to popup serving between 12:55 UTC, and 15:55 UTC. The issue has been resolved. https://status.solitics.com/incident/353126 Tue, 09 Apr 2024 19:10:00 -0000 https://status.solitics.com/incident/353126#2df213626a7cd093659a66c2163f500e38476d614f7fba19184e33308e975a63 The message-sending delays issue has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team https://status.solitics.com/incident/353126 Tue, 09 Apr 2024 19:10:00 -0000 https://status.solitics.com/incident/353126#2df213626a7cd093659a66c2163f500e38476d614f7fba19184e33308e975a63 The message-sending delays issue has been successfully resolved! We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team https://status.solitics.com/incident/353126 Tue, 09 Apr 2024 15:48:00 -0000 https://status.solitics.com/incident/353126#0fb9754c7cb984c8a0b4417fb6321b899af92c9879a5784c555f330f72be04f3 We are currently experiencing delays in sending messages. Our team is actively working to resolve this issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress towards a resolution. https://status.solitics.com/incident/349647 Tue, 02 Apr 2024 14:06:00 -0000 https://status.solitics.com/incident/349647#4c9bcde32958613f01485110fecd8ba02280bf7731f62848a84121dae974621a Our team has identified a delay on the scheduled journey after 'wait' trigger. The delay of 1 hour Our team is working on the fix. We will provide another update within an hour or as soon as more information becomes available. Update - The issue was resolved at 19:30 IL time. https://status.solitics.com/incident/349647 Tue, 02 Apr 2024 14:06:00 -0000 https://status.solitics.com/incident/349647#4c9bcde32958613f01485110fecd8ba02280bf7731f62848a84121dae974621a Our team has identified a delay on the scheduled journey after 'wait' trigger. The delay of 1 hour Our team is working on the fix. We will provide another update within an hour or as soon as more information becomes available. Update - The issue was resolved at 19:30 IL time. https://status.solitics.com/incident/347571 Thu, 28 Mar 2024 20:00:00 -0000 https://status.solitics.com/incident/347571#fce110048e610e223e650d49d06b4537643984df569722985b047baf17d1ca5b Our team identified on 28/03/2024 at 20:30 IL time that the API is not receiving data and users can not login to Solitics Dashboard. The issue was resolved at 21:00 IL time and the system is working as expected. https://status.solitics.com/incident/347571 Thu, 28 Mar 2024 20:00:00 -0000 https://status.solitics.com/incident/347571#fce110048e610e223e650d49d06b4537643984df569722985b047baf17d1ca5b Our team identified on 28/03/2024 at 20:30 IL time that the API is not receiving data and users can not login to Solitics Dashboard. The issue was resolved at 21:00 IL time and the system is working as expected. https://status.solitics.com/incident/344141 Wed, 20 Mar 2024 19:00:00 -0000 https://status.solitics.com/incident/344141#eaee103385aabaae0e4085f34b78c9e0cfb1683f330f45451019f8954a9c25a9 Our team has found that on Wednesday 20.03.2024 our automatic process of scale-up in the system was not working properly due to a Mongo bug. After the scale-up was recovered, messages started to be sent. https://status.solitics.com/incident/344141 Wed, 20 Mar 2024 19:00:00 -0000 https://status.solitics.com/incident/344141#eaee103385aabaae0e4085f34b78c9e0cfb1683f330f45451019f8954a9c25a9 Our team has found that on Wednesday 20.03.2024 our automatic process of scale-up in the system was not working properly due to a Mongo bug. After the scale-up was recovered, messages started to be sent. https://status.solitics.com/incident/335583 Mon, 04 Mar 2024 14:13:00 -0000 https://status.solitics.com/incident/335583#36f34486bcc7fbb98b11c1270fb6fccefd8b65bccf4e22745f3ca1ac3e2041be Our team identified a delay in communication messages for all promotions and journeys. The current effect of it is a delay of 1-2 hours in sending messages to members. Our tech team has promptly recognized the issue is now resolved. We are adding more monitoring and working on improving our infrastructure. https://status.solitics.com/incident/333793 Thu, 29 Feb 2024 15:13:00 -0000 https://status.solitics.com/incident/333793#5f6d80161e13fc0450e7449c6012ff4757d51fd6d3dbcf26c3130c66c22a62c1 Our team identified a delay of outgoing messages for all promotions based on segment. Trigger-based promotions/journeys are working as expected. Our tech team has promptly recognized and working on resolving this issue with top priority. Issue is resolved now and system is working as expected https://status.solitics.com/incident/333793 Thu, 29 Feb 2024 15:13:00 -0000 https://status.solitics.com/incident/333793#5f6d80161e13fc0450e7449c6012ff4757d51fd6d3dbcf26c3130c66c22a62c1 Our team identified a delay of outgoing messages for all promotions based on segment. Trigger-based promotions/journeys are working as expected. Our tech team has promptly recognized and working on resolving this issue with top priority. Issue is resolved now and system is working as expected https://status.solitics.com/incident/301872 Mon, 18 Dec 2023 03:03:00 -0000 https://status.solitics.com/incident/301872#ce816a09beb7ed1e220ade5e3d386ddb88361a1fb6126f44159d1182b361ae8b There was a partial 17-minute unavailability of the API caused by a network component issue. Our engineering team promptly identified and resolved the issue. https://status.solitics.com/incident/301085 Thu, 14 Dec 2023 18:15:00 -0000 https://status.solitics.com/incident/301085#b884e30341160c08dd016a6a8f2881aa633f2db16a3bc3b8816b64569d668acf Our team identified a situation where messages were held in a sending state due to specific conditions: when a timing-policy was set on the campaign, the "When off-schedule, reschedule to next available timeframe" option was activated, and a trigger arrived outside the enabled time policy. Another case that could cause these delays, is when a user passes the max number of daily messages, and the journey is set on "On communication block: RESCHEDULE". This issue resulted in delays of 1-4 days for various campaigns over the past four days. Our tech team has promptly recognized and resolved this issue. It's important to note that the impact of this issue did not affect the majority of campaigns or journeys. We apologize for any inconvenience caused and want to assure you that we are continuously enhancing our platform. For additional details regarding a specific campaign or campaigns, please reach out to our support team./ https://status.solitics.com/incident/261883 Wed, 20 Sep 2023 18:05:00 -0000 https://status.solitics.com/incident/261883#6123fc2ed2b4964d300ff56cd06d66f5d9a310e1eb0af6f33e1fb1223a4dee72 The message sending delays issue has been successfully resolved!. We appreciate your patience and understanding while our team worked to resolve this matter. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team. https://status.solitics.com/incident/261883 Wed, 20 Sep 2023 15:23:00 -0000 https://status.solitics.com/incident/261883#2a73c47ca6e03d0788abff01edf1e1c54b52666647277f580b91754fbfbb2795 We are currently experiencing delays in sending messages. Our team is actively working to resolve this issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as we make progress towards a resolution. Thank you for your understanding. https://status.solitics.com/incident/204250 Fri, 01 Sep 2023 17:01:00 -0000 https://status.solitics.com/incident/204250#0ae27639478c91ec5c6ff99eef2e682a494c1c726b590d7ccc6134114bddeccf We are happy to update that the issue was resolved by our engineering team. https://status.solitics.com/incident/204250 Fri, 01 Sep 2023 14:27:00 -0000 https://status.solitics.com/incident/204250#f8418d87266f81159731b9a168229da0c9a422c952894653f9c465f150474fee We have received multiple reports about long response-times to "wait" triggers. The team has found the source of the issue and is actively working on resolving it. https://status.solitics.com/incident/204250 Mon, 03 Jul 2023 15:38:00 -0000 https://status.solitics.com/incident/204250#46eaedbed9b0876e3c5a386791ad5c371f8c657a566f4128bd830c0647c64304 Some customers in the European region have reported issues connecting to the dashboard. The technical team is investigating this issue. https://status.solitics.com/incident/204250 Sat, 06 May 2023 18:50:00 -0000 https://status.solitics.com/incident/204250#aff022a5f34028e21da8f23c14dfaa3558f4ccafbaf3110938ece10b610c46e2 The API responded with an error code for about 12.5% of the requests between 07:46pm (CEST) and 08:05 due to a problem with one of our services. The issue has been recognized and resolved, and the service returned to full availability at 08:05.